Shipping Policy
🚚 Shipping Policy
At ArtTransformers, every order is custom-crafted and delivered with care.
🌍 Where We Ship
Digital Products (Photo to Portrait):
We proudly serve customers worldwide with our custom digital portraits. No matter where you are, you can place an order and receive your artwork via email.
Physical Products:
At this time, we only ship physical products within the United States.
The vast majority of our products are made and shipped from within the U.S. for fast, reliable delivery. Note: Our trucker cap is the only exception—it’s made and shipped from Canada, and may take 5–15 business days to arrive.
📦 Shipping Times & Rates
- Delivery typically takes 4–8 business days
- Economy shipping starts at $3.99 (calculated at checkout)
-
Shipped via DHL eCommerce Parcel Ground, with full tracking
⏱️ Processing Time
We offer 3 kinds of products, each with a different processing flow:
1. Photo to Portrait Products
-
You’ll receive a digital proof for approval before production begins.
-
The processing clock starts after your approval.
-
Once approved, your custom piece will be produced and shipped within 1–3 business days.
-
The sooner you approve, the sooner we can deliver!
2. Art to Keepsake Products
-
Printed Products with Live Preview:
Your design is finalized live—no proof is sent.
Production starts immediately and the product typically ships within 1–3 business days. -
Embroidered Products:
We’ll send you a digital proof for approval before embroidery begins.
Once approved, your item will be ready to ship in 1–3 business days.
3. Digital Files Only
-
Your custom file will be delivered via email within 24 hours, no shipping needed.
📦 Split Shipments
Some orders may ship in separate packages if items are produced at different locations. This ensures the fastest delivery possible.
📬 Tracking & Support
-
You'll receive an email with a tracking number and link once your order ships.
-
Need help? Reach out to us anytime at hello@arttransformers.com — we're happy to assist!