Refund Policy
At ArtTransformers, every item is custom-made with care — designed just for you. Because of the personalized nature of our products, we have specific policies for each category:
1. Photo-to-Portrait Products
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Digital Files
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We’ll send you a watermarked proof for approval before delivering the final file.
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If you’re not satisfied with the style or result, you may request a style change or cancel for a full refund.
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Once you approve the proof and receive the final file, the order is non-refundable.
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Printed Physical Products
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You may cancel your order before approving the digital proof.
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After you approve the proof and we start production, the order becomes final and non-refundable.
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2. Art-to-Keepsake Products
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Cancel within 4 hours of placing the order.
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After 4 hours, we begin processing and the order becomes non-cancellable and non-refundable.
3. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos and your order number. We’ll arrange a replacement or refund where appropriate.
Need Help?
If you’re unsure whether your order qualifies for a refund or change, feel free to reach out to our support team at hello@arttransformers.com.